ROI on Coaching
One report on the effectiveness of executive coaching, "Coaching for Increased Profitability: How to Deliver and Demonstrate Tangible Results to the Bottom Line" by Merrill C. Anderson, Ph.D. MetrixGlobal (2003) reported an ROI from coaching of 529% as well as significant intangible benefits to the business. When the financial benefits from employee retention were included in the results, this boosted the overall ROI to 788 percent.
In confirmation of that research, the 2009 ICF Global Coaching Client Study (conducted by the ICF in conjunction with PricewaterhouseCoopers LLP and the Association Resource Centre) reported that "just over two thirds (68%) of individuals indicated that they had at least made back their initial investment. The median suggests that a client who achieves a financial benefit from coaching can typically expect an ROI in the range of 344% or 3.44 times the amount spent."
In terms of corporate ROI, "the vast majority (86%) of those able to provide figures to calculate company ROI indicated that their company had at least made their investment back. In fact, almost one fifth (19%) indicated an ROI of at least 50 (5000%) times the initial investment while a further 28% saw an ROI of 10 to 49 times the investment. The median company return is 700% indicating that typically a company can expect a return of 7 times the initial investment."
(Sources: http://icf.files.cms-plus.com/includes/docs/053metrixglobal-coaching-roi-briefing.pdf; ICF Global Coaching Study, 2009)
In confirmation of that research, the 2009 ICF Global Coaching Client Study (conducted by the ICF in conjunction with PricewaterhouseCoopers LLP and the Association Resource Centre) reported that "just over two thirds (68%) of individuals indicated that they had at least made back their initial investment. The median suggests that a client who achieves a financial benefit from coaching can typically expect an ROI in the range of 344% or 3.44 times the amount spent."
In terms of corporate ROI, "the vast majority (86%) of those able to provide figures to calculate company ROI indicated that their company had at least made their investment back. In fact, almost one fifth (19%) indicated an ROI of at least 50 (5000%) times the initial investment while a further 28% saw an ROI of 10 to 49 times the investment. The median company return is 700% indicating that typically a company can expect a return of 7 times the initial investment."
(Sources: http://icf.files.cms-plus.com/includes/docs/053metrixglobal-coaching-roi-briefing.pdf; ICF Global Coaching Study, 2009)
ROI on Engagement
• 86% of engaged employees say they very often feel happy at work, as against 11% of the actively disengaged. 45% of the engaged say they get a great deal of their life happiness from work, against 8% of the actively disengaged.
• 59% of engaged employees say that their job brings out their most creative ideas against only 3% of actively disengaged employees.
• “With regard to composite business/work unit performance, business/work units in the top half on employee engagement have a 94% higher success rate within their own organization and a 145% higher success rate across business units in all companies studied.”
(Source: Gallup - 2006 Studies “Feeling Good Matters in the Workplace” and “Engaged Employees Inspire Company Innovation”; 2009 White Paper “Q12 Meta-Analysis: The Relationship Between Engagement at Work and Organizational Outcomes”)
• 59% of engaged employees say that their job brings out their most creative ideas against only 3% of actively disengaged employees.
• “With regard to composite business/work unit performance, business/work units in the top half on employee engagement have a 94% higher success rate within their own organization and a 145% higher success rate across business units in all companies studied.”
(Source: Gallup - 2006 Studies “Feeling Good Matters in the Workplace” and “Engaged Employees Inspire Company Innovation”; 2009 White Paper “Q12 Meta-Analysis: The Relationship Between Engagement at Work and Organizational Outcomes”)